Terms and Conditions

SERVICE & DATA PRIVACY

Last Updated: 12 December 2024

1. Introduction & Acceptance

These Terms of Service and Data Privacy Policy (“Terms”) govern your access to and use of the Right Doc website, mobile applications, and related digital platforms (collectively, the “Platform”).

By accessing, browsing, registering on, or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.

2. General Terms

Right Doc is committed to safeguarding user privacy and processes personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, related rules, and applicable data protection principles.

By submitting any enquiry, registration, or lead form, you expressly authorize Right Doc and its authorized service providers to contact you via telephone calls, SMS, WhatsApp, email, or other electronic communication channels, irrespective of whether your contact details are registered with the National Do Not Call Registry.

You may opt out of marketing or promotional communication at any time by writing to support@rightdoc.in.

3. Use of Platform Content

All content available on the Platform is provided solely for general informational purposes. It does not constitute medical advice, diagnosis, prescription, or treatment.

Users must not rely on Platform content to make healthcare decisions and should always consult qualified and licensed medical professionals. Right Doc does not endorse or guarantee the accuracy of opinions, advice, or outcomes shared by healthcare providers or users on the Platform.

4. No Doctor–Patient Relationship | Emergency Disclaimer

Use of the Platform does not establish a doctor–patient relationship between users and any healthcare provider listed or interacting through Right Doc.

The Platform is not intended for medical emergencies. In case of an emergency, users must immediately contact local emergency services or visit the nearest hospital.

5. Practitioner Listings & Information Accuracy

Right Doc displays information relating to doctors, hospitals, and healthcare providers, including qualifications, specialization, consultation details, and availability.

While reasonable efforts are made to verify and update such information, Right Doc does not warrant its completeness or accuracy and shall not be liable for any errors, omissions, or reliance placed on such information.

All services are provided on an “as is” and “as available” basis, without warranties of any kind.

6. Personal Data We Collect

Right Doc may collect, store, and process the following categories of information and personal data (“Collected Information”):

6.1 Website & Platform Usage Information

IP address
Approximate geographical location
Browser type and device information
Referral source
Visit duration and page views
Navigation and interaction patterns

6.2 Transactional, Enquiry & Communication Data

First and last name
Title
Email address and phone number
Professional life data (if voluntarily provided)
Personal life data (if voluntarily provided)
Connection and localisation data
Application and platform usage data
Email communication records
Call recordings (where applicable, for quality assurance, training, and compliance)

6.3 Registration & Subscription Information

When registering or subscribing to services, alerts, or notifications, Right Doc may collect:

First and last name
Email address
Mobile phone number

6.4 Medical Reports & Health Records

Users may voluntarily upload or share medical reports, prescriptions, or diagnostic documents for the sole purpose of enabling hospitals or doctors to better understand the medical case.

Such data is never shared with advertisers
Disclosure is limited strictly to healthcare providers linked to the user’s enquiry
Access is controlled and restricted to authorized personnel only

7. Cookies and Other Tracking Technologies

Right Doc uses cookies and similar tracking technologies to enhance Platform functionality and user experience.

Cookies are small text files placed on your device by a web server to recognize and track your browser. Information collected via cookies forms part of the Collected Information.

Right Doc, along with authorized advertisers and service providers, may place cookies on your device. Most browsers allow you to refuse cookies; however, disabling cookies may negatively impact certain Platform features.

Right Doc may engage third-party service providers to monitor, collect, and analyze usage data through cookies. For additional details, please refer to the Right Doc Cookies Policy.

8. Purpose of Using Collected Information

Collected Information may be used to:

Contact users regarding enquiries and services
Operate, administer, and improve Platform usability
Personalize browsing experience and content relevance
Send service updates, educational material, and marketing communication (subject to consent)
Generate anonymized analytics and statistical insights
Monitor enquiry responses (with restricted internal access)
Prevent fraud, misuse, and security threats
Publish educational content such as blogs, articles, images, or testimonials (subject to safeguards)

9. Lawful Grounds for Processing

Right Doc processes personal data based on:

Legitimate business interests
User consent, where required
Compliance with legal and regulatory obligations

10. Sharing of Collected Information

Right Doc may share Collected Information:

With authorized service providers (hosting, CRM, communication, analytics, infrastructure)
When required by law, court orders, or regulatory authorities
In connection with legal proceedings or fraud prevention
To establish, exercise, or defend legal rights

All third parties are bound by confidentiality and data protection obligations.

11. Security of Collected Information

Right Doc implements reasonable technical and organizational safeguards to protect personal data. However, data transmission over the internet is inherently insecure, and absolute security cannot be guaranteed.

Users are responsible for maintaining the confidentiality of their login credentials. Right Doc will never request passwords.

12. Transfer of Collected Information

Right Doc operates from India. By submitting personal data, users consent to its processing in India and, where necessary, transfer to authorized third-party service providers in compliance with applicable laws.

Such providers are contractually restricted from using personal data beyond service delivery.

13. Retention of Personal Data

Personal data is retained:

For as long as necessary to provide services
Until deletion is requested by the user
As required by legal, regulatory, or system maintenance obligations

Right Doc may periodically purge inactive or obsolete data.

14. Reviews, Feedback & User Content

Users are solely responsible for content submitted on the Platform, including reviews and feedback.

Right Doc acts as an intermediary under the Information Technology Act, 2000 and does not assume liability for user-generated content. Content violating law or these Terms may be removed at Right Doc’s discretion.

15. Prohibited Content & Platform Misuse

Users must not upload or transmit content that is unlawful, defamatory, obscene, misleading, harmful, or infringes intellectual property or privacy rights.

Users must not disrupt, scrape, reverse engineer, spam, or misuse the Platform or its systems.

16. User Rights

Users have the right to:

Access their personal data
Request correction or deletion
Withdraw consent where applicable
Lodge complaints with competent authorities

Requests may be sent to support@rightdoc.in.

17. Third-Party Websites

The Platform may contain links to third-party websites. Right Doc is not responsible for the privacy policies, content, or practices of such external sites.

18. Disclaimer & Limitation of Liability

Right Doc does not guarantee:

Accuracy or completeness of Platform content
Medical outcomes or service quality
Continuous or uninterrupted Platform availability

Use of the Platform is entirely at the user’s own risk.

19. Changes to These Terms

Right Doc reserves the right to update or modify these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.

20. Miscellaneous

Right Doc may suspend or terminate access for violations, transfer rights or obligations to affiliates or successors, and restrict Platform use without prior notice. Such actions do not waive any legal rights under Indian law.

Contact Information

📧 support@rightdoc.in

II. Disclaimer

Last Updated: 12/12/ 2025

This Disclaimer forms an integral part of the Right Doc – Terms of Service & Data Privacy Policy and should be read in conjunction with them.

Platform Purpose & Scope

Right Doc is a healthcare facilitation and information platform that enables users to discover and connect with third-party healthcare providers, including doctors, hospitals, clinics, diagnostic centers, and related medical service providers (collectively, “Healthcare Providers”).

Right Doc does not provide healthcare services and does not operate as a hospital, clinic, or medical establishment. The Platform functions solely as an intermediary and information interface.

Informational Use Only – No Medical Advice

All content, tools, data, and information available on the Right Doc Platform—including articles, blogs, FAQs, treatment descriptions, medical procedures, provider profiles, cost indications, and educational material—are provided for general informational purposes only.

Such information:

Does not constitute medical advice
Does not amount to diagnosis, prescription, or treatment
Is not a substitute for consultation with a qualified healthcare professional

Healthcare practices, treatment protocols, technologies, and pricing are subject to change. While reasonable efforts are made to maintain accuracy, Right Doc does not warrant or guarantee the completeness, correctness, reliability, or applicability of any information to a specific individual or medical condition.

Users must independently verify all medical information directly with licensed healthcare professionals before making any healthcare-related decisions.

No Doctor–Patient Relationship

Use of the Platform does not create a doctor–patient relationship:

Between the user and Right Doc; or
Between the user and any Healthcare Provider listed on the Platform

Any such relationship, if established, is solely between the user and the Healthcare Provider through independent consultation.

Users must not disregard or delay seeking professional medical advice based on any information obtained through the Platform. In case of a medical emergency, users must immediately contact emergency services or visit the nearest hospital.

Third-Party Healthcare Providers

Healthcare Providers accessible through the Platform are independent third parties. Right Doc does not own, manage, operate, supervise, or control any Healthcare Provider.

Accordingly, Right Doc is not responsible or liable for:

Medical decisions, advice, or outcomes
Quality, safety, or effectiveness of treatments
Acts, omissions, negligence, or misconduct of Healthcare Providers
Pricing variations, availability, or service standards

The decision to proceed with any medical treatment, procedure, or service rests entirely with the user and is undertaken at the user’s sole discretion and risk. Right Doc does not endorse or guarantee any Healthcare Provider, treatment method, or medical outcome.

Limitation of Liability

To the maximum extent permitted under applicable law, Right Doc shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

Reliance on Platform content
Interactions with Healthcare Providers
Medical outcomes or service experiences
Inaccuracies or omissions in information
Platform unavailability, interruptions, or technical issues

Use of the Platform is entirely at the user’s own risk, as set out in the Terms of Service.

Data Privacy & Confidentiality

Right Doc processes personal and medical information in accordance with its Terms of Service & Data Privacy Policy and applicable Indian laws.

User data is not sold or disclosed to third parties without consent, except where required by law or necessary to facilitate services explicitly requested by the user through the Platform.

Governing Law & Jurisdiction

This Disclaimer shall be governed by and interpreted in accordance with the laws of India. All disputes arising from or related to the use of the Platform shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

By accessing or using the Right Doc Platform, you acknowledge that you have read, understood, and agreed to this Disclaimer and accept full responsibility for all healthcare-related decisions made by you.

III. Editorial Policy

About Right Doc

Right Doc is a healthcare facilitation and information platform designed to help users discover, understand, and connect with verified healthcare professionals, hospitals, and medical service providers. Our goal is to empower patients and caregivers with accurate, transparent, and easy-to-understand medical information, enabling informed healthcare decisions.

Right Doc operates as an information and facilitation platform and does not provide medical advice, diagnosis, or treatment.

Our Editorial Mission

Our editorial mission is to deliver credible, patient-centric, and ethically developed healthcare content that:

Supports informed decision-making
Simplifies complex medical topics
Maintains accuracy and neutrality
Upholds the highest editorial and ethical standards

We aim to balance medical correctness with accessibility for a global audience.

Editorial Standards & Content Principles

All medical and healthcare-related content published on Right Doc adheres to the following standards:

Developed using a structured editorial framework
Written in clear, simple, and user-friendly language
Original, plagiarism-free, and human-reviewed
Not intended to replace professional medical consultation
Based on verified medical facts, statistics, and clinical knowledge
Referenced from reputable and authentic medical sources
Free from exaggerated claims or misleading assurances
Reviewed for relevance, clarity, and compliance

Types of Content We Publish

Right Doc publishes healthcare content including, but not limited to:

Medical procedures and treatment overviews
Disease and condition information
Diagnostic and therapy explanations
Indicative treatment cost information
Hospital stay expectations and recovery insights
Factors affecting treatment outcomes
Guidance on selecting the right doctor or hospital

Content formats include:

Long-form educational articles
Blogs and guides
Procedure summaries
Patient education resources

Content Creation Process

1. Topic Selection & Research

Topics are selected based on:

Patient information needs
Frequently searched healthcare queries
Emerging medical trends and procedures

Research is conducted using trusted sources such as:

Peer-reviewed medical journals
Reputed hospital and academic publications
Recognized healthcare organizations

2. Content Development

Our content team:

Writes in a structured, logical format
Uses headings and sub-headings for clarity
Avoids technical jargon where possible or explains it clearly
Ensures a consistent tone suitable for patients and caregivers

3. Review & Quality Assurance

Content undergoes internal editorial review
Where appropriate, information is validated by qualified medical professionals or subject-matter experts
Final checks ensure factual accuracy, readability, and compliance with platform policies

Publishing & Update

Content is published only after approval
Articles are reviewed periodically and updated to reflect medical advancements or regulatory changes

What Makes Right Doc Content Unique

Patient-first, decision-support approach
Clear explanations without medical exaggeration
Structured presentation for easy understanding
Logical content flow and consistent editorial tone
Inclusion of relevant visuals, tables, and summaries where appropriate
Strong emphasis on accuracy and ethical responsibility

Core Editorial Values

Simplicity and clarity
Accuracy and verification
Neutral and unbiased presentation
Ethical medical communication
Respect for patient autonomy
Transparency and accountability

Doctors & Hospitals Profiles

Information published in doctor and hospital profiles—such as:

Experience and qualifications
Specialization
Location and consultation details
Fees and visiting hours (where available)

—is collected from reliable sources and updated periodically. Right Doc does not guarantee availability or outcomes and encourages users to confirm details directly with providers.

Blogs & Educational Content

Right Doc blogs focus on key medical specialties and commonly sought treatments, prioritizing areas where patients require clarity before making healthcare decisions.

All blogs:

Are original and plagiarism-free
Are written for education, not diagnosis
Do not promote self-treatment or prescriptions

Treatment Cost Information

Any treatment cost information provided on Right Doc is indicative only and may vary based on:

Country, city, or hospital
Doctor selection
Treatment complexity
Pre- and post-treatment care

Users are encouraged to seek personalized estimates through direct consultation.

Editorial Independence

Right Doc maintains full editorial independence. Content creation and publishing decisions are not influenced by advertisers, sponsors, or commercial relationships.Medical accuracy and patient benefit take precedence over promotional considerations.

User Responsibility & Disclaimer

All content on Right Doc is provided for informational purposes only and should not be considered medical advice. Users must consult licensed healthcare professionals for diagnosis and treatment decisions. Right Doc is not responsible for medical outcomes resulting from reliance on platform content.

Corrections & Feedback

We strive for accuracy and welcome feedback. If you identify any factual errors, outdated information, or content concerns, please contact us at:

📧 support@rightdoc.in,Appropriate corrections will be reviewed and addressed promptly.

Policy Updates

Right Doc may update this Editorial Policy periodically to reflect changes in medical standards, regulations, or editorial practices. Updates will be published on the Platform.